THE TANGLED WIDE WORLD OF WEB BROWSERS : A PERSONAL OPINION

As a web designer, part of my Quality Assurance (QA) testing is to verify that my websites work in a number of different browsers. One cannot "assume" that just because it’s okay in one, it’s going to be okay in another. Beyond just working, the appearance of the site is often affected by the browser as well. Sometimes the behavior difference can be quite dramatic.

Some of these differences are due to the fact that there are differing standards for browser and web design behavior. Though there are a fundamental set of "rules" that everyone follows, the difference in "tweaks" can be very frustrating at times, but the ultimate result is worth it.

As a result of all this testing, I’ve come to develop a fondness for certain browsers. While Microsoft’s Internet Explorer used to dominate the browser market, others have begun to develop a following of their own. I thought I’d share some of my experiences with you.

The "Big 5" browsers are, considered by many, to be:

• Internet Explorer
• Firefox (Mozilla)
• Chrome (Google)
• Safari (Apple)
• Opera (Opera)

I used to be a big fan of Internet Explorer (IE) (www.microsoft.com/windows/Internet-explorer). However, as the version numbers went up so did the complexity of the browser. I’ve found that many "built in" features of Windows suffer from a tendency of trying be all things to all people and IE is no exception. In addition, the changes from one version to another have been very dramatic, both from a visual and usability standpoint. According to w3schools.com’s month-to-month "Web Statistics and Trends" report, Internet Explorer, with no less than three major versions out there, has seen its heyday (mid 2008) and it’s market share, though still significant at about 35% has dropped a lot. Whether this is due to security or usability concerns, who knows, but I’m betting that the numbers will dwindle even more as awareness of other browsers grows.

From a personal standpoint, my major complaint about IE has been the speed at which it loads and the continual having to unload or "switch off" various components. I also don’t like software that interacts with my operating system at a level that makes me feel as though it knows better than what’s good for me. Added to this have been security issues for years now. My use of IE has simply been reduced to testing. Yet, Microsoft does claim that IE is one of the "safest" browsers out there.

The lion’s share of the browser market belongs to Firefox (FF) by Mozilla (www.mozilla.com/en-US/firefox/firefox.html). In the Windows world, Firefox became a big rival to Internet Explorer in 2006. I believe that much of this was as a result of the whole legal drama that surrounded Microsoft’s including IE in Windows, along with what seemed to be one security issue after another. Firefox was there and took the lead.

I used FF for about a year as my primary browser until Google Chrome came along. I became increasingly frustrated with loading times that seemed to grow and grow, along with what seemed to me to be an incredible number of updates. Perhaps it was no more that IE, but the fact that the updates were installed when I loaded the browser, gave it the appearance of being perpetually updated. I always liked the "tabbed" browsing windows that Firefox, I believe, was first to adopt. Yet, over time, I feel as though the browser has suffered a little from the IE habit of trying to be too much. So, as with IE, I use it primarily for testing purposes.

Google Chrome (www.google.com/chrome) made it’s debut in 2008. It was heralded (by Google) as being a fresh browser, built from the "ground up". Early reviews were positive. It was certainly different, and took a little getting used to. Gone were many of the text menus that I’d gotten used to. It behaved differently too. One tab crashing didn’t wipe out the others. I also rather liked the way it tracked my browsing history.

Yet, there were some early problems. Some addins, such as Flash, were a little "iffy" and some sites refused to load in Chrome, telling me to use IE or FF instead. I’m glad to see that this has changed and, as Chrome’s use has grown over the past year, many of the early problems have been ironed out.

From a personal standpoint, Chrome is my current browser of choice. It’s fast. Very fast. Once you get used to piloting it, I’ve found it very reliable. It does what I expect it to do: allow me to browse the web. Sounds simple, doesn’t it?

Safari (www.apple.com/safari/) used to be the "Mac" browser. It still is, but the Windows version has been adopted by a growing segment of the browser marketplace. Safari is what Apple products tend to be: glossy, streamlined and functional. It’s a nice browser. It feels "clean" and "light". Many consider it to be the "fastest" browser out there.

My personal use of Safari has been for testing purposes, but I do like it and will continue keeping an eye on it as a potential alternative for Chrome should be need arise…

Finally, the last of the "big 5" is Opera (www.opera.com/). While this browser still has a relatively tiny percentage of users (about 3%), it’s growing. Like Safari, Opera feels "clean" and "light". It loads quickly and does a good job.

Opera is the only browser that has not crashed once since I’ve started using it. I like the way it "remembers" the last site I was on, and this, straight out of the box. There is little "fluff" with Opera, like Chrome and Safari. I personally believe that it’s popularity will grow as people become aware of it.

As the mobile platform usage grows, I expect both the mobile versions of the above browsers as well as new ones to make their presence felt. As a web designer, I do have to take mobile browsing into consideration. Most "airtime" costs when it comes to browsing, so sites need to load quickly and the amount of content needs to be "bare bones" to keep costs down. My mobile browsing testing has been limited to IE and some "emulators" from the mobile phone companies which allow me to do some limited testing. That said, Opera has a nice feature built into the desktop version which easily simulates a mobile browser. It was the original reason I downloaded Opera and, from a developers standpoint, I’m very glad I did.

As a designer, I also test my sites using Lynx (lynx.isc.org), which is a pure text browser. This allows me to see my sites in a mode that might be used by a visually impaired visitor as well as how search engines view the sites.

So, there you have it, the Dave Segrove opinion on the major browsers. To summarize, I think Internet Explorer and Firefox have become too "bulky" and slow to be practical. Chrome is where it’s at, right now, but Safari and Opera show a lot of promise. You can download and run all of these browsers on the same PC and try them for yourself. It always comes down to what you’re comfortable using, but it never hurts to try something new…or old again…

VIPRE ANTIVIRUS +ANTISPYWARE : ALL HYPE?

I was fortunate to be able to review this product for free (courtesy of Amazon Vine) . I have to confess that straight upfront, because I’m not sure I’d have purchased it knowing the little I’d read about Vipre and the concern about what it might do to my PC after install.

Unlike other software "applications", protective software tends to get into the "nuts and bolts" of a computer. It needs to in order to protect, but this has been known to go wrong. I wish I could say I were not speaking from experience…

Anyway, Vipre arrived. Cool-looking box. The quick-startup directions suggest you remove existing anti-virus software first. Again, from personal experience, I’d learned this. When I’d made the move from Symantec to McAfee, many years ago, the software didn’t test for other anti-virus products and I ended up with two installations that were both convinced the other was malicious. On the positive side, my PC was probably the best-protected in the universe, but it was unusable.

So, this time I uninstalled McAfee and installed Vipre…fingers crossed…flip to "present tense"…

The installation takes time, mostly because after it installs from the CD, reboots the PC, it then has to download the latest version and definitions and reboot again. I found that doing other tasks while keeping an eye on the installation was a little more productive use of my time. On one PC, the entire installation process took about an hour.

Once installed, it’s almost impossible to tell Vipre is running (apart from the glaring "V" in the windows system toolbox). It certainly lives up to its claim of not slowing down the computer. After moving from McAfee, I noticed a very definite speed increase.

The user interface – FINALLY SOMEONE GOT IT RIGHT – is the best feature (besides the protection), designed for the novice and expert alike. There is a simple "at a glance" screen on startup which shows you what’s happened, what is active and a neat little "Worldwide threat level" box which actually does change as new worms and viruses come out.

As with many products in this category, you can "set it and forget it", just install and let it take over. If you’re like me, the fine-tuning options are a pleasure. You can quite literally tell Vipre what it should consider a "threat", how often and in-depth you want your scans to be, how your email is configured, manage quarantine and so forth. Yes, other products offer all this too, but the way that Sunbelt Software has brought it together in a simple, yet in-depth interface is what makes it stand out for me.

I’ve been a heavy user, both personally and professionally, of anti-virus software since it was invented, when there were products such as "Dr. Solomon’s Anti-Virus Toolkit" – if anyone remembers that, you’re a dinosaur to – and I’ve found that as the solutions have become more integrated, they’ve become a bigger drain on system resources. I moved from Symantec (after 10 years) to McAfee when I found the Symantec interface and stability problematic (and my ISP offered McAfee for free).

- Please note that this review isn’t intended to devalue what McAfee and Symantec security products offer, on the whole, they are very good. I’ve been very happy with McAfee, except for the overhead I feel it places on my computer, even after a lot of tuning and tweaking (and I’m a little technical). My decision to test Vipre was driven by this overhead and my decision to stick with Vipre (despite the promise of free McAfee from my ISP) is due to primarily to the performance. I do miss the anti-spam and firewall from McAfee and will end up getting these as separate products rather than part of an integrated suite -

Unfortunately, I cannot make an "apples to apples" comparison between McAfee and Vipre because Vipre doesn’t offer a "complete Internet security" package, but between it and the Windows firewall, I’m very satisfied. My next step will be to find a firewall application that is a little more robust than the Windows one and see how it integrates with Vipre.

Since installation, Vipre has caught a couple of incoming dangers and found several pieces of spyware during its scans. The nice thing is, it tells me and then leaves me alone, just how I like it. One final thing to point out is the license covers you for every computer in your house. In my case that is 6 – for the price of 1. In this economic climate, that’s certainly worth considering.

So, to conclude, it’s affordable, simple to use, fast and effective. I would recommend giving Vipre a chance if you’re looking to get something a little easier on the system than what you might be using right now…and shame on me for not having considered buying it.

I’ve run Vipre on a Dell Precision (4 processor / 3GB / XPP), Dell Dimension (1 processor / 2 GB / Vista HPE), Dell Dimension (1 processor / 2 GB / XPH) and HP Pavillion (1 processor / 1 GB / XPH).

One of the best parts of my job

I love it when a website goes live. Weeks or months of work have come to this moment. Even though the site owner(s) know what the site looks like, there is still a feeling of seeing something for the first time. The vision is a reality.

I say this today because I’m proud to announce to launch of www.PattyFusco.com, the real estate site of (you guessed it) Patty Fusco. Featuring many standard “realtor” site features such as listings and MLS searches, the site also offers market analysis, trends and reports.

What’s more, unlike many conventional agent sites, this one is 100% custom, with a supporting content management system that allows Patty to update, refresh or remove her own conent.

Saying “your site is live, congratulations” is one of the best parts of my job and a major reason why I do this for a living.

Have a great weekend!

HANDS-FREE MARKETING : A SIMPLE G-A-M-E PLAN

Whether you’re considering a new mail, email, social media, advertising, networking or other marketing campaign, it pays to have a plan. Too often I’ve seen individuals and companies throw resources in an attempt to “market” their business with, at best, questionable results.

Like it or not, there is no quick-and-easy way to market yourself or your product, but it doesn’t have to involve a huge expense, think tanks or a myriad or marketing and advertising professionals.

So, here is the Dave Segrove (JDE) simplified marketing G-A-M-E plan. There are four components, each requiring their own research and producing results. Pulled together, it’s a good start…

GAME – Goal / Audience / Method / Evaluation

Goal – What are you trying to achieve? Much of the time I hear things like “more customers”. While we’d all like that, you might want to consider something a little less generic such as a growing a client base in a specific marketplace. Knowing what you’re trying to achieve will let you set a goal.

Audience – Who are you targeting. Everyone? Think again. The “how” (the next step) will determine what you can afford to spend (in resources). Is a very broad base of potential clients better than a focused group? Do you, or does your business, relate to a particular demographic? Is there a market that no one else has discovered yet (I wish)? A little bit of research here could yield dividends.

Method – How are you going to market yourself? What medium (Internet, in-person, mail, print advertisements, free samples) are you going to use? What’s your budget? By that I include time, money and resources. Money isn’t the only thing to consider when you’re budgeting a campaign. Who will do the work? Are you already putting in 50 hours a week? Can you do more? Time management is also something to think about.

Evaluation – How will you measure success? What is an acceptable return on investment? Knowing up-front what measurements you’re going to use can help you keep yourself on track. It will also (potentially) allow you to adjust your Methods in order to obtain your Goals.

So, before you set out on your next marketing adventure, consider a G-A-M-E plan…while some of this may sound obvious, I really believe a little planning goes a long way.

Any one of these criteria can be explored in depth and at length. I’m always available to help you figure out what will work best for you.

Good luck!

Dave

You can download a copy of the G-A-M-E plan process from my Small Business GENetics website, www.SBGENetics.com

HANDS-FREE MARKETING: WHAT’S SO SPECIAL ABOUT YOU?

I see it on websites, in email signatures, business cards, refrigerator magnets, calendars…and lots of other places: “I appreciate referrals”, or a variation thereof.

To be quite honest, I don’t know too many businesses that don’t appreciate referrals, I’m one of them. But why should people refer me anyone? What’s so special about me that I deserve it?

If you’ve provided value, service or other benefits to you clients, you would hope that word would get around. Unfortunately it doesn’t always work that way. Sometimes people need a gentle prod to remind them.

So where am I going with this?

Tell them! If you’re so great, let them know. Why should people do business with you? Do you offer great service, dedication, commitment to your client? Do you do something that no one else does (legally I would hope)? If so, tell people what they can expect. Don’t just ask for referrals, give them a reason.

For existing clients, a little reminder…”hey, I did this for you and you were really happy”… For potential clients “hey, if you work with me you’ll get this and this and even this”….

It’s okay to “show off”, “toot your horn”, “shamelessly self-promote”. It’s not rude and it’s certainly not cliché. Your competitors are doing it, why shouldn’t you?

Next time you’re updating your email signature or card or other marketing materials, consider adding a couple of bullet points highlighting the benefits of doing business with you. You don’t just sell a product or service, you’re good at it, and for a reason.

Stand out from the crowd. You’re unique. Show them how unique. Just don’t lie or embellish too much

Forget to do something on your PC? Next time use the Windows Task Scheduler!

Microsoft introduced the Windows Task Scheduler several years ago. It’s one of those useful little tools that not too many people know about but comes in rather useful from time to time.

As the name implies, Task Scheduler allows you to set up an “appointment” to accomplish a task or run a program at a point or recurring time in the future. The scheduler is used by many programs already. For example, when you configure your antivirus software to update itself at 1:00 in the morning, it probably uses the Task Scheduler to store that information. If you have backup software, or for that matter, almost any software, that runs or updates something on a given schedule, it’s probably using the Windows Scheduler.

With a few simple steps, so can you.

Let’s say, for example, you want to defragment your hard drive on a regular basis (highly recommended, see my December 31 post 7.5 Ways to a Faster PC), but don’t want it interfering with your work and you don’t want to have to remember to do it before you finish for the day – a perfect reason to use the Task Scheduler.

To run the task scheduler, you need to access Control Panel or Start > Programs > Accessories > System Tools > Scheduled Tasks. The Task Manager may already have some items in it, your antivirus updates perhaps?

You can use the built-in Wizard to quickly set up your task by double-clicking the “Add Scheduled Task” option. Selecting “Next” will take you to the list of programs you can run in your schedule.

If you’re using my Windows Defragmenter example, the Windows Disk Defragmenter, happens to not be in the list so we’ll select “Browse“. We need to browse to C:\WINDOWS\System32 and find the Defrag module (defrag.exe) and select “Open“.

Next, you’ll be prompted to give the task a meaningful name (I used “Weekly Defrag“) and set a schedule as to when you want to run it. Click Next.

Here you get to pick the day of the week and time of day to run your task (I picked Thursday at 11:00 pm). Click Next.

If you use a password to log into your system, you may be prompted to do that now. This is that Windows can run the task using your credentials, even it your computer is locked or logged out.

The final screen will show you what you’ve select to run and when and voila! When you look at the task scheduler next time, your new task should be there.

If you’re using my Defrag example, you’ll need to make one additional change. Right-click on the task you’ve just added and select “Properties“. In the little box that says “Run“, you’ll see “c:\WINDOWS\system32\defrag.exe“. Put a space and “C:” (or what ever drive you want to defrag) after that so it reads “c:\WINDOWS\system32\defrag.exe C:” and press “Apply.”

Deleting your new tasks is as simple as right-clicking and selecting “Delete“. You can modify a task too. If you’re a little more familiar with Windows, you can access the “Advanced Options” and play with a whole host of bells and whistles. Finally, you can test your task by right-clicking and selecting “Run“.

You can use the Task Manager for many things, starting and stopping processes, launching your email just before you get to work (a built-in office assitant right there for you…just need to figure out how to get the coffee machine hooked up to the PC).

Anyway, have fun but be careful!

Additional Information Resources

Microsoft’s Task Scheduler for Windows XP page

Microsoft’s Task Scheduler for Windows Vista page

Microsoft’s Task Scheduler for Windows 2000 page

Dave
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Mind Mapping in Marketing Part II (Seeing the Wood Through the Trees)

In part I you started gathering thoughts about marketing. What you hopefully ended up with were a lot sticky notes, each with a thought, some connected and others that just "popped" into your head.

Great work!

Now we begin sorting out the chaos. The final goal will be to get all your thoughts somewhat categorized. This will give you an idea of what each "category" involves. The next phase will then further filter each of these categories, set goals, determine what resources we’re going to need…

But I’m getting ahead of myself.

Start grouping your sticky notes together in fairly broad categories. You can tentatively label these as they become apparent. Also, you’ll probably find that a sticky may fit into more than one category. For this exercise, simply write another sticky with the same thing on it so you can put on in each stack.

Since I’m using marketing as my central theme, some of my thoughts included web site, blog, flyers, advertising, emails, friends, business cards, announcements, hockey, business directories, free stuff, networking group, coffee, free gifts as well as others. I’m using a small list for obvious reasons.

When I organize my collection, I end up with 4 stacks:

Stack 1 : Internet : web site / blog / emails / friends / business directories/ announcements
advertising

Stack 2 : Print : business cards / flyers / announcements / free stuff / free gifts / advertising

Stack 3 : Social : coffee / friends / announcements / networking group

Stack 4 : Everything else (or what was I thinking) : hockey

You may very well have 5,6,7 or more stacks. If you do, consider the question: am I being too "granular"? Is there perhaps a broader category that would cover more than one?

Anything that doesn’t fit into the other categories goes into the "everything else" pile. While this stack may not appear completely relevant at first, the idea came up for a reason. In my case, I’m involved in amateur and professional hockey with a company called Athletes Resource. We hold tournaments and camps each year. When "hockey" popped into my mind, it was probably for a couple of reasons including potential advertising and I have friends who like hockey. So I’ll keep the sticky note and let it "ferment" for a while.

Trust me, your mind is working and as you gather your categories, you will think of things to add.

The final part of this section will be to flesh out some of your thoughts. On the back (or front if there’s space) of each stick, put down additional thought and questions for that subject.

For example, let’s take blog. I could write on this one: set up (how?), advertise, subject, how often? You get the idea. You could, if you wanted, start a separate stack of sticky notes for each of these. I’m advising against that, not just for your sanity and the environment, but because we don’t want to get bogged down in minutiae.

See you in part III.